Big Banner Shipping Policy
Shipping cost is vary from product to product, so please refer to the product page for the accurate charge of delivery for each item. Delivery rates are based on estimate freight cost to metro area of major cities such as, Sydney, Brisbane, Melbourne, Adelaide, Hobart, Canberra. For other locations postage are subject to change. Please be noted that all rates are GST exclusive. Customers should always confirm the freight charge with us if you are unsure about this.
Orders do not require printing are generally dispatched within 1-2 business days after payment is confirmed. Orders require printing are generally dispatched within 3-7 days after artwork is approved and payment is confirmed. Orders with longer leading time are clearly stated in the product pages. For urgent orders, please contact us for quote on additional charge and the possibility to meet your deadline.
Customers will be able to trace the delivery online during the entire shipment with a unique tracking number. Customers have the full responsibility to provide us with the correct delivery address on checkout page before payment. Any changes of address after checkout will not be considered as valid.
Big Banner is not liable for any delay, losses and/or damage of items due to changes of delivery address after checkout, or mistakes made by customers.
Re-delivery fee will be charged on buyers for item that is undelivered and/or returned to Big Banner due to incorrect delivery address or unsuccessful delivery. Items will only be delivered during normal business hours (9am to 5pm) on weekdays. Delivery is not available on weekends, public holidays or after business hours. Customers are welcome to pick up their orders from our warehouse. Appointment is required for product collection.