Shipping Policy

Big Banner Shipping & Pickup Terms

Shipping cost is vary from product to product, so please refer to the product page for the accurate charge of delivery for each item. Delivery rates are based on estimate freight cost to metro area of major cities such as, Sydney, Brisbane, Melbourne, Adelaide, Hobart, Canberra. For other locations postage are subject to change. Please be noted that all rates are GST exclusive. Customers should always confirm the freight charge with us if you are unsure about this.

Big Banner does not offer free shipping so when you see a shipping cost “0” it is NOT FREE, you should ask for quote before purchase.

Orders that do not require printing are generally dispatched within 1-2 business days after payment is confirmed. Orders require printing are generally dispatched within 3-7 days after artwork is approved and payment is confirmed. Orders with longer leading time are clearly stated in the product pages. For urgent orders, please contact us for quote on additional charge and the possibility to meet your deadline.

Customers will be able to trace the delivery online during the entire shipment with a unique tracking number. Customers have the full responsibility to provide us with the correct delivery address on checkout page before payment. Any changes of address after checkout will not be considered as valid.

Shipping & Delivery

1. If the customer uses their own courier service, Big Banner Australia cannot guarantee any damage to the goods whilst in transit.
2. If the goods are delivered by Big Banner’s courier company, any damage in transit will be covered by warranty, provided the damage is reported within 2 days of receipt of order.
3. Crucial Damage Protocol: * If you notice the carton is damaged upon arrival, please take an immediate photo and REJECT the item. Send the photo to [email protected] so the BBA team can file an insurance claim to cover your loss.
   – In cases where damage is only found after opening the package, you must take immediate photos of the damage, including a photo showing any deformation or shape-changing of the outer packaging.
   – Failure to follow these steps (immediate photos of both product and packaging) will mean the BBA team is unable to assist in filing a dispute or claim.
4. Bigbanner.com.au utilizes contracted courier teams for delivery. Standard Australian national delivery rates are clearly listed on our website and within the shopping cart.
5. Delivery charges are dependent on individual items, calculated based on product size, weight, quantity, and destination. Freight/charge will be calculated, and you will be advised of their freight / charge amount before you agree, submit your purchase order and making any payment.
6. Delivery rates are subject to alteration and are GST exclusive.
7. Clients bear full responsibility for confirming the delivery address on the invoice is correct and is a commercial location. (Residential addresses may incur additional charges).
8. Big Banner is not liable for delays, losses, or damages resulting from the actions of third-party couriers after dispatch, or from incorrect address details/changes provided after order confirmation.
9. Delivery is carried out during business hours (9am–5pm) on weekdays.
   Service is not available on weekends, public holidays, or after business hours.
10. Clients are fully responsible for any damages or losses of ATL (Authorized to Leave) parcels.
11. A re-delivery fee will be charged for parcels undelivered and/or returned to Big Banner due to an incorrect address or unsuccessful delivery attempts.
12. Shipments on pallets require a forklift on-site for unloading; additional costs may occur if a forklift is not available.

Receipt of products

1. Inspect all boxes, packaging, and products. You must notify us immediately, within 2 days of delivery, if you find any damage.
2. Take detailed photographs of the damaged products AND the packaging (showing any carton damage or deformation).
   Please send all photos to: [email protected].
3. Keep all boxes and packing materials and re-pack the products exactly as they were received in their original packaging.

Pick up

1. If customers require picking up their items, they must advise which one of the Big Banner warehouses they would like to pick up from. Pick up of goods subject to confirmation from our team that the items are available.
   Pre-appointment required for product collection.
2. Customers / Drivers are required to present a valid tax invoice when picking up their products. We cannot release the products if this information cannot be provided by our customers.
3. We recommend our customers / courier drivers to check their products prior to leaving our dispatch. Product damage claims and quantity discrepancies will not be accepted once the products have left our warehouse.
4. Clients will need to provide a written authorization if it is a third-party collection.
5. Warehouse storage fee will be applied @$10+gst/day if your order is not collected within 45 days of the 1st collection notice.

• Melbourne: 71 Strezelecki Ave Sunshine West VIC 3020
• Sydney:  340 Chisholm Rd, Auburn NSW 2144
• Brisbane: 37 Smallwood Street, Underwood QLD 4119

P.S. Your consent to the above terms is granted if you confirm your order to proceed.